Refund policy

Return & Refund Policy — Evora

Operated by Evora Beauty LLC

At Evora, customer satisfaction is important to us. This Return & Refund Policy explains when and how returns, refunds, and exchanges are handled for purchases made through https://evorastore.co (“the Site”). By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns for unused and unopened products in their original condition and packaging.

To be eligible:

  • The item must be unused, unopened, and in original packaging

  • The return must be initiated within 30 days of delivery

  • Proof of purchase (order number or confirmation email) is required

Items that have been opened, used, or tampered with cannot be returned due to hygiene and safety reasons.

2. Non-Returnable Items

For health, safety, and hygiene, we cannot accept returns on:

  • Opened or used beauty/skin-care products

  • Items with broken seals or removed packaging

  • Items not in their original condition

  • Gift cards

  • Final-sale items (if applicable and clearly marked)

3. Return Process

To initiate a return, please contact us at:

📧 support@evorastore.co

Include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Once your return request is approved, we will provide detailed return instructions and the correct return address.

Do not ship returns without receiving confirmation from our support team, as this may delay or void your refund.

4. Return Shipping Costs

Customers are responsible for:

  • Return shipping fees

  • Any customs/duties associated with returning the item (if international)

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Shipping costs paid at checkout are non-refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Refund processing typically takes 5–10 business days depending on your bank or payment provider

Refunds will reflect product cost only, excluding original shipping fees.

If a returned item is:

  • Used

  • Damaged

  • Not in original packaging

  • Missing components

…we may reject the refund or issue a partial refund at our discretion.

6. Exchanges

We offer exchanges for:

  • Damaged items

  • Incorrect items received

  • Defective products

To request an exchange, email us at support@evorastore.co within 7 days of delivery with:

  • Photos of the issue

  • Order number

  • Description of the problem

If the item qualifies, we will send a replacement at no additional charge.

7. Order Issues: Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery

  • Include photos and your order number

We will promptly address the issue and offer a replacement or resolution.

8. Cancellations

Orders may be canceled within 12 hours of placement if they have not yet entered processing or shipping.

Please refer to our Purchase & Cancellation Policy for full details.

9. Lost or Stolen Packages

Evora is not responsible for:

  • Packages marked as delivered by the carrier

  • Packages lost due to incorrect addresses provided at checkout

  • Theft after delivery

If your tracking shows delivered but you cannot locate the package:

  • Check with neighbors/household members

  • Verify the shipping address

  • Contact the carrier directly

We will assist if possible, but refunds for lost or stolen items are not guaranteed.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

📧 support@evorastore.co
📍 Evora Beauty LLC
65 Prospect St, Suite 8A
Stamford, CT 06901
United States

Our team is here to help and typically replies within 1–2 business days.